Urban Retreat’s Policies
To ensure the greatest experience as possible, Urban Retreat does enforce a cancellation/late policy.
A 24 hour notice of cancellation is required for all appointments. A valid credit card on file will be required after two missed appointments and will be charged for the full amount of the service.
Please arrive at least 10 minutes before your appointment to allow enough time to fill out any necessary paperwork. Arriving late for your appointment will require a shortened appointment time of your service. If you are 15 minutes late or over, we will need to reschedule your appointment.
Urban Retreat will accept returns for unopened retail products up until 30 days of the original purchase date for in store credit. Urban Retreat will not return any retail products that have been opened and/or used.